Last updated: September 2026

The Soul Scribe Shop (“The Soul Scribe Shop”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit soulscribe.shop, purchase our products, subscribe to our communications, or otherwise interact with us.

We process personal information in accordance with applicable South African privacy and data-protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with The Soul Scribe Shop, we may collect different types of personal information.

Information you provide directly

When you create an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with our website, we may collect information such as:

  • Your name and surname
  • Email address
  • Telephone or mobile number
  • Billing address
  • Delivery address
  • Order and purchase information
  • Information you provide when contacting us
  • Information you provide when subscribing to our newsletter
  • Account login information where you create an account
  • Any other information you voluntarily provide to us

Payment information

Payments may be processed through third-party payment providers.

Depending on the payment method you choose, we may receive information such as payment confirmation, transaction details, and limited payment information necessary to process and reconcile your order.

We do not intend to store your complete payment card details on our website where those details are processed directly by a third-party payment provider.

Payment providers may process your information in accordance with their own privacy policies and terms.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website interactions
  • General usage information

This information may be collected through cookies, analytics tools, WordPress, WooCommerce, hosting services, and other technologies used to operate and improve our website.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.
  • Process payments.
  • Arrange delivery of products.
  • Communicate with you about your orders.
  • Respond to enquiries and customer-service requests.
  • Create and manage customer accounts.
  • Provide access to products, resources, or services you have purchased.
  • Send newsletters and other communications where you have consented to receive them.
  • Improve our products, website, customer experience, and services.
  • Understand how visitors use our website.
  • Maintain website security and prevent fraud or abuse.
  • Keep appropriate business and transaction records.
  • Comply with legal and regulatory obligations.
  • Protect our rights and the rights of our customers.

We will only use personal information for purposes that are compatible with the purpose for which it was collected or where otherwise permitted by applicable law.

3. Soulful Scribbles Newsletter

If you subscribe to Soulful Scribbles, we may collect your name and email address so that we can send you newsletters, articles, updates, educational content, and information about The Soul Scribe Shop.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications does not necessarily remove transactional communications relating to an order you have placed with us.

4. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that allow websites to recognise your browser and remember certain information.

We may use cookies to:

  • Keep products in your shopping cart.
  • Maintain your session during checkout.
  • Remember relevant preferences.
  • Enable customer account functionality.
  • Process and complete purchases.
  • Understand website usage.
  • Improve website performance.
  • Support security and fraud prevention.
  • Provide relevant functionality and marketing where applicable.

Some cookies may be placed by third-party services that we use to operate our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website, including shopping-cart and checkout functionality.

5. WooCommerce and Website Services

Our website uses WooCommerce to provide online shopping functionality.

When you place an order, WooCommerce may process information necessary to create and manage your order, including your name, contact details, billing information, delivery information, and purchase details.

Our website may also use WordPress and other third-party services to provide hosting, security, payment processing, email delivery, analytics, website functionality, and other services.

These service providers may process personal information on our behalf or independently in accordance with their own privacy policies and applicable law.

6. Payment Providers

When you make a payment, your payment information may be processed by the payment provider selected at checkout.

We may receive information necessary to confirm and reconcile your payment and fulfil your order.

We encourage you to review the privacy policy of the relevant payment provider to understand how it processes your personal information.

7. Sharing Your Information

We do not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services.

These may include:

  • Payment processors
  • Courier and delivery providers
  • Website hosting providers
  • Website and technology service providers
  • Email and newsletter service providers
  • Analytics providers
  • Security and fraud-prevention services
  • Professional advisers
  • Legal or regulatory authorities where required by law

We only share information that is reasonably necessary for the relevant purpose.

Where appropriate, we require service providers that process personal information on our behalf to maintain appropriate safeguards for that information.

8. International Transfers

Some of the third-party services we use may store or process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and subsequent processing comply with applicable data-protection requirements.

Third-party service providers may also have their own international data-transfer arrangements and privacy policies.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Misuse
  • Unauthorised access
  • Unauthorised disclosure
  • Alteration
  • Destruction

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials confidential where you have created an account on our website.

If you believe your personal information or account has been compromised, please contact us as soon as possible.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Provide our products and services.
  • Maintain customer and transaction records.
  • Resolve disputes.
  • Enforce agreements.
  • Comply with legal, accounting, tax, and regulatory requirements.
  • Protect our legitimate business interests.

Different types of information may therefore be retained for different periods.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the right to:

  • Ask whether we hold personal information about you.
  • Request access to personal information we hold about you.
  • Request correction or updating of inaccurate or incomplete information.
  • Request deletion of information where legally permissible.
  • Object to certain forms of processing.
  • Withdraw consent where processing is based on consent.
  • Opt out of direct marketing communications.
  • Lodge a complaint regarding the handling of your personal information.

Some requests may be subject to legal limitations or requirements.

For example, we may need to retain certain information to comply with legal or regulatory obligations even where you request its deletion.

12. Direct Marketing

Where required by law, we will obtain the appropriate consent before sending direct electronic marketing communications.

You may unsubscribe from marketing communications at any time.

Even after unsubscribing from marketing communications, we may still contact you with essential transactional or service-related communications, such as information about an order you have placed.

13. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment providers, delivery services, and other external websites.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

  • Our business.
  • Our website.
  • The services we use.
  • How we process personal information.
  • Applicable laws or regulatory requirements.

The updated Privacy Policy will be published on this page with a revised “Last updated” date.

We encourage you to review this page periodically.

16. Information Officer / Privacy Enquiries

If you have questions about this Privacy Policy or how we handle your personal information, please contact us using the contact details provided on our website.

The Soul Scribe Shop
Website: soulscribe.shop

For privacy-related requests, please include enough information for us to identify your request and verify your identity where reasonably necessary.

17. Complaints

If you have a concern about how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the Information Regulator of South Africa in accordance with applicable law.

© 2026 The Soul Scribe Shop. All rights reserved.