Last updated: September 2026

At The Soul Scribe Shop, we want you to be happy with your purchase. This Refund & Returns Policy explains when you may return a product, request a refund or exchange, and how to contact us if there is a problem with your order.

This policy applies to purchases made through soulscribe.shop.

Nothing in this policy is intended to limit or exclude any rights you may have under applicable South African consumer-protection laws, including the Consumer Protection Act 68 of 2008 (CPA).

1. Damaged, Defective or Incorrect Products

If your order arrives:

• Damaged
• Defective
• Incomplete
• Incorrect
• Or materially different from the product you ordered

please contact us as soon as reasonably possible after receiving your order.

Please provide:

• Your order number
• Your name and contact details
• A description of the problem
• Photographs or video showing the issue, where appropriate

We will assess the issue and, where applicable, provide an appropriate remedy in accordance with applicable consumer-protection laws.

Depending on the circumstances, the remedy may include:

• Repair
• Replacement
• Exchange
• Refund

Where the issue is attributable to a defect, incorrect fulfilment, or other circumstance for which we are responsible, we will not expect you to bear costs that we are legally required to cover.

2. Returns for Change of Mind

Where applicable under South African consumer-protection law, you may have a right to return certain products within the prescribed period after receiving them.

If you wish to return an unused product because you have changed your mind, please contact us before sending the product back.

Unless otherwise required by law, products returned because of a change of mind must:

• Be unused.
• Be in their original condition.
• Be in their original packaging where applicable.
• Not have been written in, marked, damaged, altered, or otherwise used.

Because journals are products intended for personal use, a journal that has been written in, marked, or otherwise used may not be eligible for a change-of-mind return where the law permits us to refuse such a return.

Where a return is accepted under a change-of-mind provision, you may be responsible for the applicable return delivery costs unless otherwise required by law.

3. Products That Cannot Be Returned

We cannot accept returns where a product has been damaged through misuse, negligence, alteration, or ordinary wear and tear that is not attributable to a product defect.

Examples may include:

• Writing or drawing in a journal where the return is based on change of mind.
• Deliberately damaging a product.
• Damage caused by water, heat, chemicals, or improper storage.
• Altering or modifying the product.
• Damage caused after delivery through improper use.

This does not affect your rights where the product has an inherent defect or otherwise qualifies for a remedy under applicable law.

4. Digital Products and Downloadable Content

Where we offer digital products, downloadable resources, courses, or other digital content, different return or refund rules may apply depending on the nature of the product and applicable law.

Where applicable, you will be informed of any specific terms relating to digital products before purchase.

Once access to digital content has been provided, refunds may be subject to applicable legal requirements and the specific circumstances of the purchase.

5. Sale and Promotional Items

Products purchased during a sale or promotional period remain subject to applicable consumer-protection rights.

A discounted or promotional product is not automatically excluded from remedies that cannot legally be excluded.

Where a product is sold with a clearly disclosed defect or imperfection and you purchased it with knowledge of that specific defect, the applicable legal treatment may differ.

6. How to Request a Return

Before returning any product, please contact us through the contact details provided on soulscribe.shop.

Please include:

Subject: Return Request – [Order Number]

And provide:

• Your order number
• Your name
• The product you purchased
• The reason for the return
• Photographs of the product where relevant

Please do not send a product back without contacting us first.

We will provide the appropriate return instructions where a return is approved or required.

7. Return Condition

Unless a different condition applies under applicable consumer law, returned products must be:

• Unused
• In saleable condition
• Undamaged
• In their original packaging where applicable
• Accompanied by reasonable proof of purchase

Products returned in a condition that does not comply with applicable return requirements may not qualify for a change-of-mind return.

However, this does not limit your statutory rights relating to defective or incorrectly supplied products.

8. Refunds

Once a returned product has been received and assessed, we will notify you whether the return has been approved.

Where a refund is due, the refund will generally be processed using the original payment method where reasonably possible.

The time it takes for the refunded amount to appear in your account may depend on your bank or payment provider.

Where applicable, refunds will include amounts that we are legally required to refund under South African consumer-protection law.

9. Exchanges

Where appropriate and subject to availability, we may offer an exchange for a replacement product.

If the replacement product is unavailable, we may provide another legally appropriate remedy, such as a refund.

Where an exchange is requested because a product is defective or incorrectly supplied, the applicable remedy will be determined in accordance with South African consumer-protection law.

10. Delivery Damage

Please inspect your order when it arrives.

If your product appears to have been damaged during delivery, please contact us as soon as reasonably possible and provide photographs of:

• The damaged product
• The packaging
• Any visible damage to the shipping parcel

This information helps us investigate the issue with the relevant delivery provider.

11. Lost or Undelivered Orders

If your order has not arrived within the expected delivery timeframe, please contact us so that we can investigate the delivery status.

Where a parcel is confirmed as lost or otherwise qualifies for a remedy, we will work with the relevant delivery provider and provide the appropriate remedy in accordance with applicable law.

Please ensure that your delivery address and contact information are accurate when placing an order.

12. Proof of Purchase

We may request reasonable proof that the product was purchased from The Soul Scribe Shop.

Examples of proof of purchase may include:

• Order confirmation
• Order number
• Payment confirmation
• Receipt
• Other reasonable evidence of purchase

13. Consumer Rights

This policy does not replace or reduce your rights under South African consumer-protection law.

Where a provision of this policy conflicts with a mandatory legal right, the applicable legal right will prevail.

Your rights may include statutory remedies relating to defective, unsafe, or unsuitable goods and certain rights relating to transactions concluded through electronic means.

14. Refund Processing

Approved refunds will be processed as soon as reasonably practicable after the return has been assessed and the refund has been approved.

The exact time for the funds to reach your account may depend on the payment method, bank, or payment service provider.

15. Contact Us

If you have a question about a return, refund, exchange, damaged product, or incorrect order, please contact us through the contact details provided on our website.

The Soul Scribe Shop
Website: soulscribe.shop

Please include your order number whenever contacting us about an existing purchase so that we can assist you efficiently.

© 2026 The Soul Scribe Shop. All rights reserved.