Last updated: September 2026

Welcome to The Soul Scribe Shop. These Terms & Conditions govern your use of our website, soulscribe.shop, and your purchase of products and services from us.

By accessing or using this website, placing an order, or purchasing a product from The Soul Scribe Shop, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or purchase our products.

1. About The Soul Scribe Shop

The Soul Scribe Shop is an African wellness brand offering guided journals and related educational and reflective resources.

Our products are designed to support journaling, reflection, self-discovery, personal development, and spiritual exploration.

Our products and content are provided for educational and personal development purposes. They are not intended to replace professional medical, psychological, psychiatric, legal, financial, or other professional advice.

2. Using Our Website

You agree to use this website only for lawful purposes and in a way that does not infringe upon the rights of, restrict, or inhibit anyone else’s use of the website.

You must not:

  • Use the website for fraudulent or unlawful purposes.
  • Attempt to gain unauthorised access to the website or its systems.
  • Copy, reproduce, distribute, or commercially exploit our website content without permission.
  • Introduce malicious software, viruses, or other harmful material.
  • Interfere with the operation or security of the website.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached.

3. Products

We make every reasonable effort to ensure that product descriptions, photographs, colours, dimensions, and other information displayed on the website are accurate.

However, colours may appear differently depending on your device or screen, and minor variations may occur between product photographs and the physical product.

We reserve the right to:

  • Correct errors in product descriptions or pricing.
  • Update or discontinue products.
  • Limit the quantity of products available for purchase.
  • Refuse or cancel an order where there is a legitimate reason to do so.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

4. Prices

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

Prices may change from time to time. A price change will not affect an order that has already been accepted and paid for.

Where applicable, delivery charges and other additional costs will be displayed before you complete your purchase.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order is not considered accepted until payment has been successfully received and the order has been confirmed by The Soul Scribe Shop.

We reserve the right to cancel an order where:

  • Payment cannot be verified or successfully processed.
  • A product is unavailable.
  • There has been an obvious pricing or product description error.
  • We reasonably suspect fraudulent or unauthorised activity.

If your order is cancelled after payment, you will be refunded the amount paid for the cancelled order.

6. Payment

Payment must be made using the payment methods made available at checkout.

You agree that the information provided during checkout is accurate and complete.

We do not store your full payment card details on our website where payment is processed through an external payment provider. Payment information may be processed by the relevant payment service provider in accordance with its own terms and privacy policies.

7. Delivery

We deliver products to the locations and addresses supported by our available delivery services.

You are responsible for providing a complete and accurate delivery address and contact information.

Delivery timeframes provided on the website are estimates and may be affected by circumstances outside our reasonable control, including courier delays, public holidays, weather, strikes, or other disruptions.

Once your order has been dispatched, you may receive tracking information where tracking is available.

If a delivery is delayed or appears to be lost, please contact us so that we can investigate the matter with the relevant delivery provider.

For full information about delivery, please refer to our Shipping Policy.

8. Returns, Refunds and Exchanges

We want you to be satisfied with your purchase.

Our returns, refunds and exchanges are subject to applicable South African consumer protection laws and our Refund & Returns Policy.

Nothing in these Terms & Conditions is intended to remove or limit any rights you may have under applicable consumer protection legislation.

Where a product is defective, damaged, incorrectly supplied, or otherwise qualifies for a remedy under applicable law, please contact us as soon as reasonably possible with your order details and information about the issue.

Please refer to our Refund & Returns Policy for the applicable procedure.

9. Intellectual Property

All content on this website, including but not limited to:

  • Product designs
  • Journal layouts
  • Written content
  • Illustrations
  • Graphics
  • Photographs
  • Logos
  • Brand names
  • Educational materials
  • Downloadable resources
  • The Ancestral Messages Framework
  • Course materials
  • Website design and content

is owned by or licensed to The Soul Scribe Shop unless otherwise stated and is protected by applicable intellectual property laws.

Purchasing one of our products does not transfer ownership of our intellectual property to you.

Unless we expressly give you written permission, you may not reproduce, copy, distribute, modify, publish, sell, license, or commercially exploit our intellectual property.

10. Journals and Educational Materials

Our journals and educational materials are intended for your personal use.

You may write in, use, and personalise your purchased physical journal for your own purposes.

You may not reproduce the journal, scan and distribute its pages, reproduce its exercises or frameworks for commercial purposes, or create derivative products based substantially on our materials without our written permission.

Where digital materials, courses, guides, or other resources are provided, access is granted for the purchaser’s personal use only unless otherwise stated.

11. Spiritual, Mental Health and Wellness Disclaimer

The Soul Scribe Shop provides content relating to journaling, spirituality, dreams, ancestral traditions, psychology, self-reflection, and personal development.

This content is intended to encourage reflection and exploration. It should not be understood as a diagnosis, treatment, cure, or professional recommendation.

Dream interpretations, spiritual perspectives, ancestral traditions, and personal reflections presented through our products or content represent frameworks for exploration rather than objectively verifiable facts.

You remain responsible for how you interpret and apply information obtained through our products and website.

If you are experiencing a mental health, medical, or other serious personal concern, you should seek appropriate professional assistance.

12. User-Generated Content

If you submit comments, reviews, testimonials, photographs, social media content, or other material to us, you remain responsible for the content you submit.

You agree not to submit material that:

  • Is unlawful, defamatory, abusive, threatening, hateful, or discriminatory.
  • Infringes another person’s intellectual property or privacy rights.
  • Contains malicious software.
  • Is misleading or fraudulent.
  • Contains confidential information belonging to another person.

By submitting content to us for publication, you grant The Soul Scribe Shop permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that we consider inappropriate or that violates these Terms & Conditions.

13. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including payment processors, delivery providers, social media platforms, email services, and other tools.

We are not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, security reasons, or other operational requirements.

15. Limitation of Liability

To the extent permitted by applicable law, The Soul Scribe Shop will not be responsible for losses arising from your misuse of the website or products, your failure to follow applicable instructions, or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

16. Privacy

We collect and process personal information in accordance with our Privacy Policy.

By using our website and purchasing from us, you acknowledge that your personal information may be processed as described in our Privacy Policy.

17. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, website, legal requirements, or services.

The latest version will be published on this page, together with the date it was last updated.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms & Conditions or your use of our website will be subject to the applicable laws and jurisdiction of South Africa.

19. Contact Us

If you have questions about these Terms & Conditions, your order, or our products, please contact The Soul Scribe Shop through the contact details provided on our website.

The Soul Scribe Shop
Website: soulscribe.shop

© 2026 The Soul Scribe Shop. All rights reserved.