Last updated: September 2026

At The Soul Scribe Shop, we want your order to reach you safely and as smoothly as possible.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through soulscribe.shop.

1. Where We Deliver

We currently deliver to addresses within South Africa.

Delivery availability may vary depending on the destination and the delivery services available to us.

If we expand our delivery locations in the future, this policy will be updated accordingly.

2. Order Processing

Orders are processed after payment has been successfully received.

We aim to prepare and dispatch orders within 3 – 5 business days.

Orders are generally processed during business days, excluding weekends and South African public holidays.

Orders placed during weekends, public holidays, promotional periods, or periods of unusually high demand may require additional processing time.

3. Delivery Times

Once your order has been dispatched, delivery generally takes approximately 3 – 5 business days, depending on your location and the courier service being used.

Delivery estimates are not guaranteed delivery dates.

Remote areas may require additional delivery time.

Delays may also occur because of circumstances outside our reasonable control, including:

  • Courier delays
  • Severe weather
  • Public holidays
  • Strikes or industrial action
  • Address or contact-information errors
  • Unforeseen logistical disruptions
  • Other circumstances beyond our reasonable control

If we become aware of a significant delivery delay affecting your order, we will make reasonable efforts to assist you.

4. Shipping Fees

Applicable delivery fees will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Delivery location
  • Order size or weight
  • Delivery service selected
  • Promotional offers

Where free delivery is offered, the applicable terms of the promotion will be displayed at the time of purchase.

5. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation containing information about your purchase.

Where tracking is available, tracking information may be provided once your order has been dispatched.

You can use the tracking information provided to monitor the progress of your delivery.

Please allow reasonable time for tracking information to become active after your parcel has been collected by the courier.

6. Delivery Address

It is your responsibility to provide an accurate and complete delivery address and contact details when placing your order.

Please carefully check your:

  • Name
  • Street address
  • Suburb
  • City or town
  • Postal code
  • Telephone number
  • Email address

We cannot guarantee successful delivery where incorrect or incomplete information has been provided.

If you realise that you have entered an incorrect delivery address, please contact us as soon as possible.

If your order has not yet been dispatched, we will make reasonable efforts to update the address where possible.

Once an order has been dispatched, we may be unable to change the delivery address.

7. Failed Deliveries

The courier may attempt to contact you or make more than one delivery attempt where applicable.

A delivery may fail because:

  • Nobody is available to receive the parcel.
  • The delivery address is incorrect or incomplete.
  • The recipient cannot be contacted.
  • Access to the delivery location is unavailable.
  • The courier cannot safely complete the delivery.

If a delivery fails, the courier may return the parcel to us or make alternative arrangements depending on its procedures.

Additional delivery charges may apply where a parcel must be redelivered because of incorrect information or circumstances attributable to the customer, to the extent permitted by applicable law.

8. Receiving Your Order

Please inspect your parcel when it arrives.

If the parcel appears to have been visibly damaged during delivery, please photograph the packaging and the product before disposing of any packaging materials.

If the product itself has been damaged, defective, or incorrectly supplied, please contact us as soon as reasonably possible.

Please refer to our Refund & Returns Policy for information about damaged, defective, or incorrect products.

9. Lost or Delayed Parcels

If your order does not arrive within the expected delivery timeframe, please contact us so that we can investigate the delivery status.

Where tracking is available, we may use the tracking information to investigate the parcel’s whereabouts.

If a parcel is confirmed as lost, we will work with the relevant delivery provider to resolve the matter and provide an appropriate remedy where required by applicable law.

10. Incorrect or Incomplete Addresses

If an order is returned to us because the delivery address provided at checkout was incorrect or incomplete, please contact us to arrange the next steps.

Where permitted by law, additional delivery costs may apply if the parcel needs to be sent again.

This does not affect your rights where the delivery problem was caused by an error on our part.

11. Delivery to Third Parties

You may provide an alternative delivery address or nominate another person to receive your order.

By providing another person’s details for delivery, you confirm that you are authorised to provide those details for this purpose.

Once the parcel has been delivered to the nominated delivery address or authorised recipient, delivery will generally be considered completed, subject to applicable law and the circumstances of the delivery.

12. Delivery Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • Strikes
  • Road closures
  • Courier disruptions
  • Government restrictions
  • Public emergencies
  • Unforeseen logistical problems

Where such circumstances occur, we will make reasonable efforts to assist with your order and provide updates where possible.

13. Delivery and Consumer Rights

Nothing in this Shipping Policy is intended to exclude or limit any rights you may have under applicable South African consumer-protection law.

Where a legal remedy applies because of a failure to deliver goods as required by law, the applicable legal rights will prevail over this policy.

14. Contact Us

If you have questions about your delivery or an existing order, please contact us through the contact details provided on our website.

The Soul Scribe Shop
Website: soulscribe.shop

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

© 2026 The Soul Scribe Shop. All rights reserved.